Understanding Cancellations & Refunds
Cancellations and Refunds Policy
Explore our comprehensive guide to cancellations and refunds for our online coaching services, ensuring a seamless experience for all students.
Clear Policies
Our policies are designed to be straightforward and easy to understand, ensuring transparency in every transaction.
Student-Centric Approach
We prioritize student satisfaction by offering clear cancellation and refund policies. Due to the digital nature of our courses, cancellations are not allowed, and all sales are final. However, refunds may be considered for duplicate payments, failed transactions, or non-delivery of course access. For assistance, please contact hello@geekfactory.in. 🚀
Hassle-Free Process
Our streamlined process ensures quick and efficient handling of all cancellation and refund requests.
Our Cancellation & Refund Policies
Our online coaching services at AAIE.in are committed to providing clear and transparent policies regarding cancellations and refunds.
Due to the nature of our digital courses, all sales are final, and cancellations are not allowed once a course is purchased. We do not offer refunds for change of mind, inability to attend, or unmet expectations. However, exceptions may be made in the following cases:
- Duplicate Payment: If a user is charged twice for the same course, the excess amount will be refunded upon verification.
- Transaction Failure with Deducted Amount: If a payment fails but the amount is deducted, users must contact us within 72 hours with transaction details.
- Course Not Delivered: If access to a purchased course is not granted within 24 hours, and the issue remains unresolved beyond 7 days, a full refund may be considered.
Refund requests must be submitted via email at hello@geekfactory.in, and approved refunds will be processed within 7-14 business days. Our policies are designed to ensure a fair and seamless experience, aligning with industry best practices for online education.
Common Questions About Cancellations & Refunds
Find answers to your most pressing questions about our cancellation and refund policies to ensure clarity and peace of mind.
What is the deadline for cancelling a course?
There is no cancellation option once a course is purchased on AAIE.in due to the immediate access to digital content.
However, in cases of duplicate payments or failed transactions with deducted amounts, users must request a resolution within 72 hours by emailing hello@geekfactory.in.
If the course is not delivered within 24 hours, and the issue remains unresolved beyond 7 days, a full refund may be considered.
Can I get a refund after the course has started?
No, refunds are not available once the course has started on AAIE.in.
Since our courses provide immediate access to digital content, all sales are final. Refunds are only considered in exceptional cases, such as:
- Duplicate Payment – If a user is charged twice for the same course.
- Transaction Failure – If the payment is deducted but the transaction fails.
- Course Not Delivered – If access is not provided within 24 hours and remains unresolved beyond 7 days.
If any of these cases apply, users can request a refund by emailing hello@geekfactory.in. Approved refunds will be processed within 7-14 business days.
For more details, please refer to our Cancellations and Refunds Policy. 🚀
How long does it take to process a refund?
If a refund is approved, it will be processed within 7-14 business days from the date of approval. The actual time may vary depending on:
- Payment Gateway (Razorpay) Processing Times
- Bank or Card Provider Policies
- Mode of Payment Used for the Transaction
Refunds will be issued to the original payment method used during the purchase. If you haven’t received your refund within the expected timeframe, please contact us at hello@geekfactory.in for further assistance. 🚀
Are there any fees for cancelling a course?
No, there are no cancellation fees because AAIE.in does not allow course cancellations once purchased.
Since our courses provide immediate access to digital content, all sales are final, and cancellations are not permitted. However, refunds are considered only in the following cases:
- Duplicate Payment – No fees, full refund of the excess amount.
- Transaction Failure – No fees, refund processed if the amount was deducted.
- Course Not Delivered – No fees, a full refund may be considered if access is not granted within 7 days.
For any refund-related queries, contact hello@geekfactory.in. 🚀
Cancellations and Refunds Policy
Effective Date: 16 march 2025
Last Updated: 16 march 2025
GeekFactory Innovations Private Limited (CIN: U72900PB2017PTC046175) operates AAIE.in, an online coaching platform for export education. This policy outlines our terms for cancellations and refunds for our courses and services.
By purchasing a course on AAIE.in, you agree to the terms outlined in this policy.
1. CANCELLATION POLICY
- Once a course is purchased, cancellations are not allowed as our programs provide immediate access to digital content.
- Users who do not attend live sessions or access pre-recorded materials are not eligible for cancellations or refunds.
- In case of an accidental or duplicate purchase, users must inform us within 24 hours at hello@geekfactory.in with proof of transaction for resolution.
2. REFUND POLICY
Due to the nature of digital courses, all sales are final, and no refunds will be issued, except in the following cases:
2.1 Duplicate Payment
If a user is charged twice for the same course, they can request a refund for the excess amount by providing transaction details.
2.2 Transaction Failure with Deducted Amount
If a payment fails but the amount is debited, the user must contact us within 72 hours with the payment reference ID. Refund processing depends on Razorpay or the respective payment provider’s timelines.
2.3 Course Not Delivered
- If access to a purchased course is not granted within 24 hours, users must reach out to our support team.
- If the issue remains unresolved beyond 7 days, a full refund will be considered.
3. NON-REFUNDABLE CASES
Refunds will not be provided in the following cases:
- User changes their mind after purchase.
- User is unable to attend live classes or complete the course.
- User expected a different learning outcome or business results.
- User violates our Terms and Conditions, leading to account suspension.
4. REFUND PROCESS
- All refund requests must be sent to hello@geekfactory.in with the subject “Refund Request – [Order ID]”.
- Refunds, if approved, will be processed within 7-14 business days via the original payment method.
- Processing time may vary depending on the bank or payment gateway policies.
5. CONTACT INFORMATION
For any cancellation or refund queries, reach us at:
📧 Email: hello@geekfactory.in
📞 Phone: +91-7999996616
By enrolling in our courses, you acknowledge and agree to this Cancellations and Refunds Policy.
Phone
+91-7999996616
hello@geekfactory.in